Easy to use dating online in the UK
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Frequently asked questions…

We have compiled some frequently asked questions - just click on the question for the answer! If you have any more questions that need to be answered, our dedicated team are here to answer them



We provide a safe, secure and anonymous way to meet and communicate with people of your choice.

You can set up a profile describing yourself and the type of person you would like to meet and if you’d like to take advantage of some great savings including limitless emails to other members you can subscribe for one, three or six months and we’ll match and message you with other members from your area, saving you both time and money. Not sure? Why not join up and try it for your self.

You can search and view other members’ profiles for free and when you find someone that interests you, you can either listen to their voice greeting online, email them, send them a 'Wink', text them or dial a premium rate phone line to listen and leave them a message.

Before meeting someone for the first time you can see their photos, read their profile and listen to their voice greeting. When you are ready you can make contact. Your real email address or mobile phone numbers are never divulged. All messages are protected for members’ privacy. You only tell the other member your real details when you are happy to do so.

To find more about subscriptions please click here.


Read some of the success stories of people who met that special someone on this website. You never know, registering today could be the start of something very special.

Click here to join and create your free profile.



Online dating is no more or less safe than any other kind of dating. Read our dating ‘Safety advice’ before going on a date. Most tips are common sense. The most important ones are to meet in a safe, public place, and trust your instincts, don’t meet again if you have doubts.


No. You can search and view profiles FREE on the site without setting up a profile or becoming a member. Simply by entering your sex, the age and sex of the person you’d like to meet and the postcode.

By clicking on a contact method you may be given a choice in which to communicate with the member ie: calling a premium rate phone line to leave them a voice message. Alternatively you could send the members an email or a text message

It’s easy to join and create your profile, just click here!


When writing your 25-word introductory advert, try to make it eye-catching and have some fun with it. Be creative; make people want to meet you. Make sure you read it back to yourself and put yourself in the shoes of the person who will be reading. Ask yourself, would you want to meet you?

Hint, make sure your profile is accurate, sounds genuine, sincere and interesting, you can update and re-write it as often as you wish.

You can add extra details with our extra profile questions, choose your own profile colour, add photos and a voice greeting to make your profile even more personal to you.


You can edit your profile whenever and as often as you want by logging in and choosing it from the main menu. When you’re happy with your changes, just hit ‘Submit’. Give our Customer Care team time to review it (usually within 48 hours) - it’s that easy!


It’s your personal recorded message. It enables member’s to hear a little more about your likes and dislikes, all in your own words. It also allows them to leave you a message and increases your chances of success.


A voice greeting can increase your chances of meeting someone by up to 10 times! It allows others to listen to your voice and leave you a message it also enables your 25 word introductory advertisement to be used in local newspapers giving you more exposure and more response! Plus it’s FREE and it can take less than 3 minutes to do.


Simple …just call 0800 085 9306 and follow the instructions, it’s Free!

Here are a few tips:

  1. Take your time, keep it simple and talk about yourself, what you like and who you’d like to meet.
  2. Prepare, write down what you want to say before calling. Use prompts or keywords if you don’t want to write it word for word, and remember if you don’t get it right the first time you can always re-record.
  3. And finally, be ‘Yourself’, that’s who our members are interested in

… And here are a few ground rules:
Please do NOT use the following in your greeting:

  1. Your surname - first name only please,
  2. Your address
  3. Your phone number
  4. Your email address
  5. Any sexually explicit or offensive language

Your voice greeting will be reviewed and approved before appearing in your profile. As long as you have not included any of the above your greeting will be live within 48 hours.


That’s simple, statistics show that profiles with photos get up to 7 times more attention than those without one. So get yourself more attention and add your photos today!


After you’ve posted your profile, you can upload up to three photos to your profile, directly from your computer. Plus an additional six pictures in your private members only viewing gallery. Simply login and choose from the main menu 'My Profile/Photos'. To upload your first photo, check the ‘Upload file as your first main photo’ button and click on ‘Choose file’. Search for your picture and hit ‘Choose’. If you are happy that you have the picture you want click on ‘Upload’. You can delete a picture by hitting ‘delete’ at any time.

Now you can upload your photo from your mobile!* HOW? Take your photo. Choose to send by MMS (multimedia message). Enter ‘P2P’ as the subject and send to 07786 20 37 77.

*Your phone must be registered with the service to use this option. Standard Multimedia message rates apply. Please ask your service provider for details.

If your photos are approved (remember, fun - but clean), they will be posted for others to see. Be sure to crop and edit them before uploading. We get a lot of photos every day, so be aware, it could take up to 48 hours for your photo to appear on your profile.


No, simply upload your photo and we'll do the rest!


It’s easy to change any of your account information, at any time. Just visit the ‘My profile’ area within the ‘Main menu’.


Simply click on the ‘Forgotten your details? Click here’ link on the member’s login page, enter the email address you registered your membership with and we’ll send your login details to you.

You are most probably making your search criteria too narrow. Try a wider age range or a different postcode.


Certainly. When you create your profile, there is an area called ‘Your search’ asking if you’re a man or woman, and another asking if you’re looking for a man or a woman? Just fill in the appropriate fields; it’s as simple as that.


Searching is done by you, and looks for a member by sex, age and location. We do matching. We match and text you with another member based on what you have told us you’re looking for.

From the search results, click on the ad of the profile you’d like to view. When you view a member's profile you will see all the contact methods that you can reply to that member with.

Depending on how the member has chosen to be connected you will see options such as ‘A Wink’, ‘Email’, ‘Text’, ‘Phone’ and ‘Instant Message'. By becoming a subscribed member you can save £££’s, please click here for further information or go to Subscriptions.

If you are not a subscribed member you can either call the premium rate number where available.


You can email members as soon as you subscribe or by registering your mobile for the Text-Pay pay-as-you-go facility. Click on ‘Subscription rates' to learn about the subscription packages available.


All emails from users and members of the dating service are sent to your ‘Mail room’ within the ‘Main menu’ area of your account on the dating website.


You can change your email settings at any time by visiting the 'Mail room' from the logged in ‘Main menu’. Choose any of your email options where you will find ‘Please click here if you wish NOT to receive emails’ at the bottom of the page.


A ‘wink’ is a very powerful thing. Send a ‘wink’ and brighten someone’s day and we will inform them by email that they have been sent a ‘wink’ giving them your details if they wish to make contact.


From the search results, click on the ad of the profile you’d like to view. When you view a member's profile you will see a ‘Contact’ link. Click this link to find ‘Send a wink’.

You have to be a registered Member to send a ‘wink’. If you are already a member send again after logging in and brighten someone's day with a ‘wink’ today.

Easily. We offer secure credit/debit card payment facilities online with World Pay & PayPal.

Full details appear in the join process or you can check our subscription rates by clicking here


You can view the status of your subscription at any time by logging in. Your member number and subscription expiry date can be found at the top of the page.


Payments will be shown as a purchase from “WP-EMAIL SUBSCRIPTION” or "PAYPAL-EMAIL SUBSCRIPTION"


Yes - your subscription will be automatically renewed. Unless you took out. In either case you will be sent an email one week prior to the expiry date.

On expiry, enter ‘Subscriptions' from your ‘Main menu’, input your member details for security reasons, choose your renewal period and click ‘submit’.


No, I’m afraid unused portions of a subscription are non refundable.

You can cancel your membership by phone, text and email.

PHONE: To cancel by phone just call our helpline on 0871 220 9205 (calls cost 10p/minute) between 10am and 5pm Monday to Friday make sure you have your membership box and PIN numbers plus your postcode to hand, you will need to give this information for your account to be closed.

EMAIL: To cancel by email, login to your account on the website. In your ‘Main menu’, click on ‘Help & Info’ and ‘Contact us’. Or email: mailto: customer@TelemediaHub.co.uk?subject=cnj Send your email, remembering to include your membership box and PIN numbers.
Please feel free to add your thoughts and experiences of the service. Your ideas and comments are important to us.

 

 

 

 

 

 

 

 

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