About the Company
This company is a distributor of premium European appliances for household and commercial applications across Australia
About the role
The Customer Experience (Sales Support) Consultant position is pivotal in delivering exceptional service to customers in a fast-paced environment. This role involves managing high volumes of inbound calls and emails, processing orders, and providing end-to-end support for premium products. The successful candidate will contribute to enhancing customer satisfaction while supporting Account Managers in troubleshooting and inventory coordination.
Key responsibilities
- Manage high-volume inbound calls and emails in a fast-paced environment
- Provide end-to-end customer support for premium products
- Process orders accurately using Pronto ERP
- Handle complex customer queries requiring judgment and problem-solving
- Support Account Managers with troubleshooting
- Coordinate inventory, stock allocation, and warehousing
Skills & experience
- Proven experience in strong customer service in high-pressure environments
- Strong capability in managing high call and email volumes confidently
- Demonstrated ability to communicate effectively with a positive phone manner
- Strong problem-solving ability and adaptability
- ERP experience (Pronto highly regarded) and Microsoft Office proficiency
What’s in it for you
- Opportunity to work in a supportive and collaborative team
- Experience in a demanding, fast-paced environment with growth potential
- Access to perks such as monthly massages, morning teas, and team lunches
- Potential for permanent placement after the initial contract period
For further information please contact Sergei Evglevski, Temp & Contract Consultant, 03 9098 7439.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
