An established and growing organisation within the private health insurance sector is seeking a Member Services Specialist to join their Sydney-based team on a permanent, full-time basis (Monday–Friday). This is an excellent opportunity to join a member-focused business known for delivering high-quality, personalised service and investing in the development of its people. The role also offers a hybrid working arrangement, with flexibility to work from home and from a central CBD office.

About the Role

As part of a high-performing Member Services team, you will play a key role in supporting both new and existing members. You’ll provide clear, accurate guidance and ensure every interaction is handled with professionalism, empathy, and efficiency. You will be supported with structured onboarding, ongoing coaching, and continuous training, allowing you to build strong product knowledge and long-term career capability.

Key Responsibilities

Respond to member enquiries via phone and email in a timely and professional manner
Provide accurate, easy-to-understand information to support informed decision-making
Maintain and update member records, ensuring accuracy across multiple systems
Identify opportunities to improve service outcomes, member retention, and overall experience
Develop and maintain strong knowledge of products, processes, and systems
Participate in ongoing training and development initiatives

About You

You are a customer-focused professional who thrives on helping others and takes pride in delivering clear, confident advice. You bring a calm, solutions-oriented approach and enjoy working in a fast-paced, service-driven environment.

Skills & Experience

Previous experience in customer service, member services, or a contact centre environment (experience within health insurance, financial services, superannuation, or other regulated industries is highly regarded)
Strong verbal and written communication skills, with the ability to explain complex information simply
A professional and engaging phone manner with the ability to build rapport quickly
Proven ability to manage enquiries, resolve issues, and handle sensitive conversations
High attention to detail, with the ability to multitask across systems
Confidence using CRM platforms and digital tools
A positive, resilient attitude and a strong willingness to learn
A Cert III or IV in Customer Experience will be highly regarded. Prior experience in private health insurance is beneficial but not essential, as full training is provided.

What’s in it for you

Competitive salary package of $76,000 plus a 7.5% bonus. Opportunity to work from home once fully trained, enhancing work-life balance. Gain valuable experience in the medical indemnity industry and develop your professional skills.

For further information please contact Skye O'Malley, Recruitment Consultant, Permanent Specialist, 02 8270 9778. Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Member Services Specialist

Sydney, NSW I 0.00 - 67,857.00 Annual

Member Services Specialist

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