Customer Service Representative
An exciting opportunity has become available for a Customer Service Representative to join a well-established and growing organisation within the private health insurance sector. Based in Sydney, this is a permanent, full-time position offering a supportive team environment, genuine career development opportunities, and a hybrid working model once training is complete.
About the Role
As part of a high-performing Customer Service team, you'll be the first point of contact for both new and existing customers, delivering outstanding support across phone and email channels. You'll play a key role in creating positive customer experiences, providing tailored solutions, and building lasting relationships. You'll benefit from a structured onboarding program, ongoing mentorship, and continuous training, equipping you with the knowledge and skills needed to succeed and progress within the business.
Key Responsibilities
- Respond to customer enquiries via phone and email in a professional and timely manner
- Provide accurate and easy-to-understand information to support customer needs
- Maintain and update customer records across multiple systems
- Identify opportunities to enhance the customer experience and improve retention outcomes
- Develop strong knowledge of products, services, and internal processes
- Collaborate with team members to deliver exceptional service outcomes
- Participate in ongoing training and professional development initiatives
About You
You are a customer-centric professional who genuinely enjoys helping people and delivering exceptional service. You have strong communication skills, a positive attitude, and the ability to remain calm and solutions-focused when managing enquiries.
Skills & Experience
- Previous experience in customer service, contact centre, retail banking, health insurance, financial services, superannuation, or another customer-focused environment
- Excellent verbal and written communication skills
- A confident and professional phone manner with the ability to build rapport quickly
- Strong problem-solving skills and a proactive approach to customer enquiries
- High attention to detail and ability to navigate multiple systems simultaneously
- Experience using CRM systems and digital platforms
- Positive, resilient, and eager to learn
What's in it for You?
Competitive salary package of $75,000 + a potential annual bonus pending KPI's. Hybrid working arrangement with work-from-home flexibility following training. Extensive training, coaching, and ongoing career development. Join a supportive, inclusive, and collaborative team culture. Build valuable experience within the health insurance sector. Long-term career progression opportunities within a growing organisation.
