Sales Support Administrator

People2people are hiring for a Sales Support Administrator for a vibrant and unique business! The role is perfect for someone who has administration or sales experience, looking for that next step. This is a hands-on opportunity to be an essential link between sales, customers, and operations, directly contributing to commercial growth within a rapidly expanding brand. The Sales Support Administrators role will be to provide essential administrative support to the sales team, with a primary focus on the North American market. 

The company is a rapidly expanding online consumer goods brand, a leader in its exciting and dynamic product category. With a strong presence in key international markets, this company is known for its innovative approach and direct-to-consumer success, alongside partnerships with major retailers. The culture is built on continuous improvement, impact, and a collective expertise, ensuring that every team member contributes significantly to the brand's growth. They pride themselves on a professional yet enjoyable work environment. 
 
Key Duties and Responsibilities

• Process and manage incoming customer orders promptly, ensuring accuracy and timely fulfilment.
• Serve as a key point of contact for retailers, distributors, and online marketplace partners, resolving queries and ensuring peerless customer service.
• Conduct thorough research on new and existing customers, maintaining accurate records in CRM systems and identifying upsell/cross-sell opportunities.
• Coordinate the dispatch and tracking of samples and catalogues, ensuring accurate inventory records.
• Monitor and manage back orders, proactively communicating with customers and internal teams to maximise order value and allocate stock effectively.
• Provide comprehensive administrative support to Sales Representatives and Account Managers, including preparing reports and maintaining data.
• Assist with the setup and maintenance of customer portals, ensuring seamless order processing and data integrity.
• Collaborate closely with supply chain and logistics teams to ensure smooth order passage from processing to delivery.
• Support pre-, during-, and post-trade show activities for the sales team, including sample management and lead processing.
• Contribute to overall office tidiness and manage front desk operations, including answering calls and welcoming visitors.