Customer Service Representative (Contact Centre)
- $35 PH + Super
- ASAP Start, 6-month Temporary Role, possible extension!
- Liverpool area, Full-time, Mon-Fri.
About the role:
Our client is a multinational home appliance manufacturer, located in the Liverpool region. We're seeking an experience customer service professional who is dedicated to providing exceptional, seamless, and enjoyable experiences for consumers.
In the customer service division, you'll manage inbound and outbound calls, respond to inquiries, handle inbox management, prepare quotes, and perform various customer service duties, ensuring excellent service and satisfaction.
This is a full-time, Monday-to-Friday position; however, candidates must be open to occasional rotating weekend shifts on Saturdays and Sundays.
Responsibilities:
- Respond to consumer and customer enquiries via phone and email.
- Resolve enquiries and complaints promptly, ensuring a seamless and positive experience.
- Manage complaints from initial contact through to resolution.
- Provide expert advice on products and services.
- Follow established procedures and use various systems to complete tasks.
- Process orders, applications, and service requests
- Proficiency in SAP.
- Call centre experience is essential.
- Strong written and verbal communication skills.
- High attention to detail and ability to problem solve.
- Customer Focused, Team Player & Self-Starter!
- Opportunity to join a well-established global brand.
- Ongoing training provided.
- Career Progression.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
