Our client is a globally recognised and highly respected brand in the electronics industry. This position is based at their Sydney Olympic Park office, and follows a hybrid model, requiring four days in the office and one day working from home.
Key Responsibilities:
- Provide system support and responding to all inquiries from our Authorised Service Partners (ASCs) via email, Q&A and phone inquiries and internal SEAU teams.
- Liaise between our partners and Head Quarters (HQ) and Regional Headquarters (RHQ) when issues are not resolved quickly in a timely manner
- Facilitate Mobile and Web - GSPN System training, both face to face and remotely (phone or video conference).
- Conduct start up training for new ASCs
- Maintain a good relationship with partners and keep them informed of system tools changes, issues and enhancements
- Analyse processes causing inefficiencies
- Create User System Access for GSPN and Change passwords for internal staffs and ASCs
- IT Degree
- An understanding of Web Based Applications and what can effect such applications in relation to performance
- Team player and motivated
- Competitive salary with potential bonus incentives
- Generous discounts on company products
- Exclusive promotions with retail partners
- Access to a dedicated wellbeing platform
- Discounted gym membership
- Free onsite parking
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
