Customer Service Representative

Ko wai mātou | The Organisation
We are working with a well-established business that supplies premium products and technical solutions across both residential and commercial markets. Operating within a broader international group, the company services a large customer base nationwide and partners with a network of service providers, technicians, and commercial clients.
They have a strong commitment to customer experience, backed by quality products, technical expertise, and an experienced local team that takes pride in delivering excellent service outcomes.

Te whiwhinga mahi | The Opportunity
This is a full-time permanent role based at the company’s Westgate office. You’ll be joining a small, collaborative team responsible for coordinating both product orders and service jobs, as well as managing customer queries and supporting technical troubleshooting.
Extensive training is provided—including product knowledge and ride-alongs with field technicians—to give you confidence in both the products and processes.

Ngā kawenga | Key Responsibilities
• Process customer orders accurately and manage end-to-end fulfilment
• Schedule service jobs and coordinate technician appointments
• Troubleshoot basic product and service queries (full training provided)
• Maintain up-to-date customer records in Salesforce CRM and internal systems
• Monitor open cases and proactively follow up to ensure timely resolution
• Collaborate with internal teams to support overall customer experience and service delivery

Ngā pūkenga me ngā wheako | Skills and Experience
We’re looking for candidates who bring:
• Previous experience in a customer service, coordination, or order processing role
• Strong attention to detail and accuracy with data and systems
• The ability to balance multiple priorities and adapt to a varied workload
• Excellent communication and interpersonal skills, both verbal and written
• A proactive, solutions-focused approach to problem solving
• Confidence using CRM, ERP, or service management systems (Salesforce or Pronto advantageous but not essential)
• Genuine customer-first mindset and desire to provide excellent service

Te painga o te mahi tahi me mātou | Benefits
• Salary circa $65,000 + incentive scheme
• Full training provided, including hands-on product learning
• Supportive, collaborative team culture
• Accessible Westgate location with free parking
• Part of a stable, well-regarded international business with strong local leadership

Me pēwhea te tuku tono | How to Apply
Apply online now with your CV or contact Shannon Barlow on (09) 869 6259 for a confidential discussion.


Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.