Client Service Professional
Location:
Central London (Hybrid – 2 days/week in shared office)
Salary:
£37,000–£39,000p/a
Start Date:
January 2026
Hours:
Full-time, 38 hours/week (Mon–Fri, between 7:30am–6:00pm)
About the Role
As a Client Service Professional, you’ll be the first point of contact for clients using these businesses products. You’ll deliver exceptional phone and email support, resolve technical issues, and ensure a seamless client experience.
You’ll handle specialised or non-routine tasks with minimal supervision, exercising initiative and sound judgement.
About You
- Proven experience in customer service/ support or technical support.
- Excellent written and verbal communication skills.
- Strong technical proficiency (MS Office and general computer literacy).
- Problem-solving mindset with the ability to troubleshoot effectively.
- Team-oriented, adaptable, and able to thrive in a fast-paced environment.
- Passionate about delivering outstanding customer experiences.
Key Responsibilities
Client Support
- Provide professional, empathetic phone and email assistance to clients.
- Diagnose and resolve technical issues, offering clear step-by-step guidance.
- Manage and prioritise support tickets.
- Handle basic administrative and client support tasks.
- Adhere to call quality and escalation procedures.
- Upsell relevant products or services when appropriate.
- Maintain flexibility to support changing business and roster needs.
Technical Troubleshooting
- Apply in-depth product knowledge to efficiently identify and resolve issues.
- Collaborate with internal teams to escalate and close complex cases.
- Conduct quality system testing and support system improvements.
- Educate clients on product features, updates, and best practices.
- Create and update internal knowledge base content.
- Record detailed notes on client interactions and resolutions.
- Mentor and assist junior team members.
- Manage basic project implementations and updates.
- Ensure adherence to project timelines and conduct final audits when required.
- Follow policies and procedures, maintaining data security and compliance.
- Report any security incidents promptly.
- Protect information assets and use systems responsibly.
p2pIND
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
