Our client, Samsung Electronics Australia, is looking for a solution-driven and empathetic Call Centre Agent to join their team! In this position, you will manage all customer enquiries and complaints in relation to product or service failures, and provide appropriate remedy and support in accordance with company policy and adherence to Australia Consumer Law.
Duties and Responsibilities:
- Abide and uphold Australia Consumer Law.
- Successfully handle complaints and difficult customers.
- Liaise with internal teams to reach swift resolutions.
- Manage and submit refunds, returns and replacements.
- Following up with external partners and updating customers of status for their orders.
- Following up with customers on failed payments for online orders and wrong orders.
- Creating ad hoc reports in relation to failed payments and summary of pending issues.
- Experience within a call centre environment and end-to-end case management.
- Strong verbal and written communication skills with the ability to connect with a range of individuals.
- Highly motivated with strong organisational and priority management skills.
- Problem solving & conflict resolution skills.
- Ability to cope with high work volumes and pressure while meeting tight deadlines.
- Competitive Salary
- Generous Discounts & Exclusive Promotions
- Wellbeing Initiatives with Onsite Gym Access
- Convenient Onsite Parking
We look forward to receiving your application!
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
