Customer Experience (Sales Support) Consultant

Oakleigh I $65,000.00 - $68,000.00 Annual I Full Time

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Customer Experience (Sales Support) Consultant

Customer Experience (Sales Support) Consultant
Are you ready to join a growing business and play a key role in delivering exceptional customer experiences? Due to business growth and the launch of new brands, we are seeking Sales Support / Customer Service professionals to join our dynamic team in Oakleigh. This is a temp-to-perm opportunity with genuine potential for long-term career development.

About the Company
Our client is a well-established organisation with a strong reputation for delivering premium products and outstanding customer service. They pride themselves on fostering a supportive team culture and continuous improvement.

The Role
• Manage high volume inbound calls and emails, providing end-to-end customer support for premium products
• Process orders accurately and efficiently using Pronto ERP
• Handle complex customer enquiries requiring judgment and real-time problem-solving
• Support Account Managers with troubleshooting and issue resolution
• Coordinate inventory, stock allocation, and warehousing processes
• Maintain accurate records and deliver outstanding service across all touchpoints

About You
We are looking for confident, proactive individuals who thrive in fast-paced environments and bring:
• Strong customer service experience in high-pressure settings
• Ability to manage high call and email volumes with professionalism
• Excellent communication skills and a positive phone manner
• Strong problem-solving ability and adaptability
• Experience with ERP systems (Pronto highly regarded) and Microsoft Office

What’s on Offer
• Salary:$65,000 – $68,000 + super (temp equivalent during contract period)
• Hours: Monday–Friday, 8:30am–4:30pm (occasional Saturday work, overtime paid)
• Location: Oakleigh – free onsite parking
• Supportive, collaborative team culture with monthly massages, morning teas, and team lunches
• Opportunity to transition to a permanent role after 3–6 months based on performance

If you’re ready to take on a challenging, rewarding role in a growing business, apply now. For more information or a confidential chat, please contact Sergei on 0447 612 518 or email Sergei@people2people.com.au.

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.